Woolworths supermarket shopper left gobsmacked by hidden handwritten note in online home delivery order

A Woolworths customer has spoken of her surprise after receiving an unexpected note in her online order.

Sharing on Facebook, the shopper said a delivery driver named Vanessa had included the handwritten message in a recent home delivery.

The note accompanied a carton of milk that had accidentally spilled inside one of the bags, causing a mess.

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It read: “Your milk was lying down in the bag and has leaked. I’ve double bagged it.

“Call Customer Service and let them know, they should refund you.”

In her social media post, the customer said she was impressed with the delivery driver’s message after having some difficult delivery experiences in the past.

A Woolworths delivery driver included the handwritten note in the shopper’s home delivery order. Credit: Facebook

“Today’s delivery driver really touched me with this simple note,” she wrote.

“That’s it: we deal with individuals every day. It is not the company or company culture that is good or bad. Some people are wonderful and some horrible.

“Thank you Vanessa from Woolworths delivery!”

Woolworths responds

A Woolworths spokesperson said the supermarket had apologised to customer over the spilled milk.

“Our delivery drivers distribute thousands of online orders to the highest standard every day and we’re sorry to see that this order was damaged,” the spokesperson said. “We have offered this customer a full refund to replace the damaged bottle.”

File image of a Woolworths store.
File image of a Woolworths store. Credit: Supplied

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